Applies to:
SAP GRC Process Control 10.1.
Summary
This document covers “How to customize Workflow name for ‘Manual Test of Effectiveness’ in GRC Process Control 10.1”?
Author: Amit Saini
Created on: April 21st, 2015
Problem Statement: Business users perform ‘Manual Test of Effectiveness’ for manual controls. In turn, multiple issues are being created for same control. For example, business users create 5-6 issues for a single control.
When users go to inbox to manage the issues, they are not able to differentiate the issues from Workflow Task text. Since GRC PC inbox does not have “Issue name“as the personalized field.
The workflow task name ‘Remediate Issue: Manual Test’ is identical for all the Workflow Tasks. It is confusing to end users, as the user need to open each task separately and identify the corresponding issue, which he needs to Remediate. Suppose user needs to work on priority on 1 issue out of 6 issues created. So, the workflow name could be added to the workflow task and users could work on the task, according to their priority. They could differentiate the workflow tasks, if the issue name is merged with Workflow task text.
In the below screenshot, there are multiple workflow tasks, with same text :
Customization of the Workflow Task : Follow the below steps to personalize the text of Workflow Item.
1) Identifying the task name for ‘Remediate issue: Manual Test’.
This can be identified by using transaction ‘SPRO’ and following the path
Governance, Risk and Compliance-> General Settings->Workflow-> Workflow Task Names-> Maintain Custom Task Names.
The technical name could be found by selecting the Inbox Task at position 53 and double click on the sub folder ‘Task Business Object’.
The task name for the ‘Remediate Issue’ is ‘TS75900006’.
2) Personalizing the Workflow Task
Execute the transaction ‘PFTC’ and chose the ‘Task Type’ as ‘Standard Task’ and Task as ‘75900006’.
Choose ‘Edit ‘to personalize the Workflow task.
Variable '&_WI_OBJECT_ID.MS_CASE_ATTR.CASE_TITLE&’ has information about the case/issue title. Hence this can be merged with existing text variable. Use this variable with the existing variable used under field 'Work Item Text'. For example,
‘&_WI_OBJECT_ID.GET_MV_TEXT()& &_WI_OBJECT_ID.MS_CASE_ATTR.CASE_TITLE&’
As shown in the below screenshot:
Save this window.
Create a new issue for ‘Manual Test of Effectiveness’ related to control. The new workflow text would have enhanced text, which will include issue name.
For example, I created an issue ‘MTOE_ISSUE1’ for ‘Manual Test of Effectiveness’ related to control and the personalized workflow text
‘Remediate Issue: Manual Test MTOE_ISSUE1’ appears in the Inbox.
