Emergency Access Management (EAM) is basically designed to support ABAP based applications. Hence there are lot of limitations and issues if it is used for Webdynpro and Web based applications.
Please go through below SAP notes when trying to implement EAM for Webdynpro or Web-based applications to understand the GRC EAM limitations.
1796682 - 'User Type must be Dialog User' Dump comes when FFID tries to login to NWBC
1905295 - Launching firefighter application from NWBC not working
Object Services icon not available in Firefighter ID session
Important points to be considered
1. Firefighter approach will not work for Webdynpro and Web based applications if Firefighter ID is a service UserID. Please check the below SAP note for the same
1588075 - SSO fails for service type users in FF session.
2. Since SAP is not supporting SSO for service UserIDs, in GRC 10 SAP is suggesting a work around to convert Firefighter IDs from Service to Dialog user type to make them work properly.
3. When Firefighter ID is made as dialog user type, make sure that no password aging policy is implemented in that system.If you have password aging active in your system, then you will be requested to change the password at regular intervals.
4. Maintain some unknown password to the Firefighter ID after converting to dialog user type or generate the password and save it. Now this Firefighter ID can be used to login as Firefighter.
5. Once the above changes are made and when Firefighter user executes NWBC or CRM_UI transactions, web links shows a screen with Change password for Firefighter IDs. To avoid this issue implement the below SAP note.
1736116 - Password change window pops up after Firefighter ID launches NWBC
6. The log for the activities performed by Firefighter id are picked first from STAD and then from CDHDR. If the same details are not available in these 2 then activity details will not be picked at all. I believe that such information is not captured in above 2 if the firefighter id logs onto web applications and that is why it will not be picked.
Before gathering the above information, i have gone through lot of discussion on this forum regarding the same.
Does SPM (firefighter) support transactions CRM_UI, WUI, START_BSP using SSO?
Risk Analysis, SPM for CRM UI ( CRM 2007)
Configure Emergency Access (EAM) in GRC 10 | SCN
There is a idea submitted in the Idea place requesting SAP to enhance GRC 10 to support EAM for CRM,SRM, TM etc which uses Web UI. Please check it out.
EAM - Firefighter not works for portal system such SRM - CRM , etc : View Idea